Position overview
 
Reporting to the Group General Manager Retail, the National Sales Manager will be an enthusiastic results-driven individual. You’ll be responsible for leading a team of Account Managers to maximise Helloworld’s profitability while providing direction to the Helloworld network and travel agents. Your excellent relationship management and negotiation skills will see you successfully championing our products and service across the network.
 
What you’re accountable for?
 
·         In conjunction with the Group General Manager Retail & Commercial Teams implement a strategic plan for the Branded & Associate Networks.
·         Deploy an internal and external communication plan that ensures effective communication with all key stakeholders and alignment with strategy.
·         Inspire and direct the Account Management team and member network to deliver on the strategic plan.
·         Provide day-to-day strategic and operational direction to the Account Managers ensuring ongoing achievement of designated sales target levels.
·         Ensure retention and growth of existing Retail members, as per business plan targets
·         Actively manage individual performance of Account Managers
·         Assist in preparing value proposition summaries for Helloworld Members (to support and inform Member retention strategies)
·         Ensure the Helloworld Travel value proposition is delivered, communicated and demonstrated to all members by supporting contract analysis and modelling
·         Maintain and develop a thorough knowledge of all Helloworld Group products and services
·         Alignment to franchise company policy, procedures and performance standards – including but not limited to retail identity, branding, store specifications, customer services, sale of preferred products, reporting.
 
Other considerations
You may be required to travel interstate and overseas from time to time and provide support and advice to parts of the world outside your time zone.
 
Helloworld Travel is an equal employment opportunity employer and does not tolerate workplace discrimination, bullying or harassment.
 
You will be subject to and comply with company policy to ensure we promote a harmonious work environment.
     Position details
 
 
·         The position reports to Group General Manager Retail
·         The position is based in Melbourne
·         The role is Full Time
 
Key result areas
 
 
·         Drive TTV and Revenue growth nationally for Agent network
·         Retention
·         New Branded stores
·         Team coaching and development
·         Compliance with CRM and Sales
 
 
Qualifications
 
·         Certificate IV in Travel and Tourism or Bachelor’s Degree.
 
Experience
 
·         5+ years of experience in the retail travel management industry is preferred
·         Experience from a travel agency network or aggregator of travel agency services is beneficial
·         Experiencing in managing airfare information is desirable
·         Excellent written and verbal communication skills
·         An effective team player, with well-developed problem-solving skills
·         Proven track record of building solid relationships with a broad set of stakeholders, including travel agents, owners, preferred partners, and internal stakeholders