Opportunity - Ayers Rock Resort!

Are you an experienced Hotel General Manager with experience in hotel operations?

Have you worked with various hotels in a Resort Management capacity?

A unique opportunity has arisen for a General Manager Hotels & Operations for Ayers Rock Resort – and new are currently looking for interested candidates.

Job Context: 
Voyages operates unique world class Indigenous cultural tourism experiences and destinations. Our values of Trust, Respect, Excellence and Courage inform how we think and act every day. The diversity, skills and passion of our people are the foundation of what we deliver to our customers, and we are dedicated to achieving stellar results and exceeding customer expectations every day. 
This role requires a strategic mindset, exceptional leadership skills, and the ability to drive performance across a complex, multi-faceted resort operation. The incumbent will be expected to balance short-term operational excellence with long-term strategic goals, ensuring the resort's continued growth and success in a competitive marketplace. 

Primary purpose of the role: 

• Improve profitability and ROI by supporting your managers to ensure expenses are managed through proactive labour cost management relative to occupancy while maintaining resort quality. 
• Drive guest satisfaction across all areas by guiding your management team in implementing effective systems, maintaining high standards, and intervening directly when necessary to ensure exceptional service delivery. 
• Protect company investment via coordinated preventative maintenance and asset management. 
• Support Indigenous employment targets through employee development and retention. 
• Achieve objectives while upholding ethical standards, fostering excellence, and driving innovation in guest experience and operations. 
• Cultivate and maintain strong relationships with key stakeholders, partners, and local community leaders. 
• Ensure compliance with all relevant legal and regulatory requirements in the hospitality industry. 
• Lead and inspire a high-performing senior leadership team, fostering a culture of accountability and continuous improvement. 
• Oversee crisis management and risk mitigation for your zones and ensure there are strategies to protect the resort's reputation and assets. 

The key duties to be performed are: 

• Strategic Leadership and Vision: Assist with the development of and implementation long-term strategies for resort growth, market positioning, and competitive advantage. 
• Stakeholder Management: Cultivate relationships with key internal and external stakeholders, including investors, partners, local community leaders, and regulatory bodies as required. 
• Team Leadership and Development: Lead and inspire your leadership team, fostering a culture of excellence, innovation, and continuous improvement. 
• Financial Oversight: Ensure overall financial health of areas under direct responsibility, including budgeting, forecasting, and reporting to the Resort General Manager. Monitor and analyst financial performance of management departments, identifying areas for improvement and supporting the teams to implement strategies to optimise profitability within assigned scope. 
• Reputation and Crisis Management: Oversee strategies to maintain and enhance the resort's reputation, including proactive risk mitigation and effective crisis response when necessary. Collaborate where required with Sales, Marketing & Revenue teams to ensure consistent brand messaging and guest experience alignment. 
• Regulatory Compliance: Ensure the resort operates in full compliance with all relevant laws, regulations, and industry standards. 
• Indigenous Employment and Cultural Integration: Continue to support NITA trainees and other initiatives for Indigenous employment, development, and cultural recognition within the resort operations. 

For more information on the above please contact lindsaywhite@jivaro.com.au